Deputy Cleaning Group Pty Ltd Terms and Conditions

1. Definitions

• “Deputy Cleaning Group” or “Company” refers to Deputy Cleaning Group Pty Ltd (ABN: 11 660 270 084).
• “Client” refers to the person or entity using the Company’s services.
• “Service” refers to the cleaning services provided by the Company.
• “Cleaning Visit” refers to a visit by the Company’s cleaner(s) to the Client’s premises to perform the Service.
• “Website” refers to the Deputy Cleaning Group website located at https://deputycleaning.com.au.

2. Acceptance of Terms

By using the Company’s Website or booking a Service, the Client agrees to be bound by these Terms and Conditions.

3. Booking and Scheduling

• The Client can book a Service through the Company’s Website, phone, or email (office@deputycleaning.com.au / Phone: +0494 093 622).
• The Company will provide an instant quote after the Client selects the desired service.
• The Company will contact the Client to confirm booking details and other information if necessary.
• A 50% advance payment is required to confirm a booking.
• The Company’s quotes are based on properties in standard condition. Additional charges may apply for properties in poor condition or requiring cleaning beyond standard packages.

4. Payments

• We accept Visa, Mastercard, Amex and Paypal.
• A 50% advance payment is required to confirm a booking.  
• We reserve the right to cancel bookings where the security hold on your funds fails.
• A receipt will be issued for your payment. You may request a tax invoice for services rendered.
• Late fees may apply for overdue invoices.

5. Security of Payment

• Deputy Cleaning Group Pty Ltd has taken reasonable steps to ensure your information is protected. A secure payment gateway is used to process all transactions.
• Deputy Cleaning Group Pty Ltd does not guarantee the effectiveness of the secure payment gateway and is not responsible for unauthorized access to your information.

6. Cancellation Policy

• Free cancellation or rescheduling is allowed up to 72 hours before the scheduled Cleaning Visit.
• Cancellations or rescheduling within 48 hours of the Cleaning Visit will incur a 50% cancellation fee.
• Cancellations or rescheduling within 24 hours of the Cleaning Visit will incur a 75% cancellation fee.
• Cancellations or rescheduling within 12 hours of the Cleaning Visit will incur a 100% cancellation fee.
• Cancellations or rescheduling during the Cleaning Visit are not allowed.

7. Scope of Service

• The Company will provide cleaning services according to the package or service selected by the Client.
• A detailed description of each service package should be included on a separate webpage on your Website.
• The Company is not responsible for cleaning pre-existing damage, excessive clutter, or hazardous materials.

8. Client Responsibilities

• The Client is responsible for ensuring the property is safe and accessible for the cleaners.
• The Client should remove valuables and fragile items from cleaning areas.
• The Client is responsible for disclosing any allergies or special cleaning requirements.
• The Client should provide a nearby parking spot close to the front door for the cleaners.
• If paid parking is required, the Client will be notified for approval and the cost will be included in the final invoice.

9. Satisfaction Guarantee

• If the Client is not satisfied with the cleaning service, they must notify the Company within 24 hours of the Cleaning Visit.
• The Company will offer to re-clean the specific areas of concern at no additional cost.

10. Limitations

• Wall marks and dirt removal are limited. Additional charges apply for washing entire walls (applicable to end-of-lease cleaning only).
• Smoke mark cleaning on walls/ceilings is excluded from end-of-lease and spring cleaning quotes.
• Ceiling cleaning incurs an additional charge.
• Carpet steam cleaning does not guarantee removal of all stains. Permanent stains may remain.
• Additional charges apply for stain treatment on carpets.
• The Company will only steam clean around furniture unless the Client moves it beforehand.
• Grout cleaning incurs an additional charge.

11. Breakages and Loss Policy

• Our cleaning professionals always take extra care when servicing your homes. If anything breaks or goes missing during our service, let us know within 48 hours by email or phone, with a photo as proof that the incident occurred during our services or by our cleaner and damage estimate. We’ll do our best to fix or replace it.
• Deputy Cleaning Group Pty Ltd may hire professionals for repairs and handle payment directly with them.
• Deputy Cleaning Group Pty Ltd is not responsible for breakage due to normal wear and tear, age-related deterioration, or damage due to improper assembly, construction, or mounting of an item. Kindly notify us immediately if any items in your home need this type of attention.

12. Accessibility

• Ensure the cleaner has full access to your home, including running water and electricity, to complete the job without interruptions from other service providers.
• Monitor pets or minors to prevent any disturbances during cleaning.
• A $30 fee may apply if the cleaning professional arrives and cannot complete the service due to interruptions, covering their expenses for lost travel time and fuel.
• For safety reasons, our cleaners don’t move heavy items or handle high reach areas (over a 3-step ladder).
• If you want us to clean behind large appliances or furniture, please move them before we arrive.

13. Wall / Ceiling Cleaning

• We usually handle light wall marks and dirt. However, if a full wall wash is needed (only for end-of-lease cleaning), there will be an additional charge.
• Cleaning of smoke marks on walls/ceilings and ceiling cleaning are not included in our Regular or Spring Cleaning services and will incur an extra fee if requested.
• We do not include the cleaning of smoke marks on walls/ceilings in our end-of-lease and spring cleaning quotes. Ceiling cleaning is available at an extra cost.

14. Pets

• We reserve the right to cancel/reschedule services if our professionals feel unsafe entering due to unsecured pets. Pets must be secured at all times during cleanings.
• Our teams are instructed not to enter a property if they believe a pet could be a potential threat. Pets may behave differently when family members are not present.
• A $50 fee may be assessed if the cleaners cannot enter the property due to unsecured pets.

15. Feedback and Reviews

We value your feedback and encourage you to leave a review about your cleaning experience with Deputy Cleaning Group Pty Ltd. Your feedback helps us improve our services and ensure we meet your expectations.

• You can leave a review on our website, Google My Business listing, Facebook, or other reputable online review platforms.
• We appreciate your honest feedback, both positive and negative. Negative feedback helps us identify areas for improvement.
• We reserve the right to remove any reviews that are deemed offensive, harassing, misleading, or irrelevant.

16. Updates to Terms and Conditions

The Company reserves the right to update these Terms and Conditions at anytime. The revised Terms and Conditions will be posted on the Company’s Website.

17. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

18. Contact Information

• Email: office@deputycleaning.com.au
• Phone: +0494 093 622
• Address: Unit 49/13 Sturt Ave, Griffith ACT 2603, Australia.
• We are open from Monday to Saturday, between 8 AM and 6 PM.
• Our offices are closed on Sundays and Public Holidays. However, cleaning services may still be available on these days. If your regular cleaner is unavailable, we will contact you to arrange an alternative date for your cleaning service.

19. Disclaimer

The Company strives to provide accurate information. However, the Company is not liable for any errors or omissions on the Website or in these Terms and Conditions.